Shipping policy

At Kasmin Skin Supply, we aim to deliver your skincare essentials quickly, safely, and affordably. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

  • Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

  • Once your order is processed, you will receive an email or SMS notification with your tracking or delivery details.

  • During high-demand periods (such as sales or product launches), processing times may be slightly longer.

2. Shipping Options & Delivery Time

We currently deliver within Ghana and to select international locations.

Domestic (Ghana) Deliveries

  • Standard Delivery (1–3 business days) for Accra and major cities.

  • Extended Delivery (3–5 business days) for other regions.

  • Delivery times are estimates and may vary depending on courier service availability, traffic, or weather conditions.

International Deliveries

  • Available on select products.

  • Estimated delivery: 7–14 business days, depending on destination.

  • International orders may be subject to customs duties, import taxes, or fees, which are the responsibility of the buyer.

3. Delivery Fees

  • Delivery charges are calculated at checkout based on your location and order weight/size.

  • Free shipping may apply for promotional periods or orders above a stated value (e.g., GHS 350).

  • For remote areas, additional courier surcharges may apply — we will notify you before dispatch.

4. Order Tracking

Once dispatched, you’ll receive a tracking link or delivery confirmation message.
If tracking is unavailable, our team will provide manual updates upon request via email or WhatsApp.

5. Delivery Issues

  • If your order is delayed beyond the estimated delivery window, please contact us at kasminskinsupply@gmail.com or call 050 453 3605 for assistance.

  • If the delivery address provided is incorrect or incomplete, Kasmin Skin Supply will not be responsible for any delays or losses.

  • If a parcel is lost or damaged in transit, please notify us within 48 hours of expected delivery so we can liaise with the courier to resolve the issue.

6. In-Store Pickup (If Applicable)

You may select pickup at our fulfillment or retail location (if available).
We will notify you by email or text when your order is ready for collection.

7. Undelivered or Returned Packages

If a package is returned to us due to an incorrect address or failure to collect, you will be responsible for reshipping costs.
Refunds (if applicable) will exclude original shipping fees.

8. Changes or Cancellations

Once an order has been processed and shipped, it cannot be canceled or modified.
Please review your order details carefully before confirming payment.

9. Customer Service

For any shipping-related concerns, please contact:

Kasmin Skin Supply
Email: kasminskinsupply@gmail.com
Phone: 050 453 3605
Business Hours: Monday–Thursday, 9 AM – 6 PM, Friday-Saturday, 10 AM - 5PM