Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kasminskinsupply@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kasminskinsupply@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kasminskinsupply@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At Kasmin Skin Supply, we take pride in offering quality skincare products that meet our customers’ expectations. This Returns & Refunds Policy explains when and how you can request a return, replacement, or refund for items purchased from our store.

1. General Policy

Due to the nature of skincare and personal-use products, returns are generally not accepted once a product has been opened or used, for hygiene and safety reasons.
However, if your product arrives damaged, defective, or incorrect, we’ll make it right in accordance with Ghanaian consumer laws.

2. Eligibility for Returns

You may be eligible for a return or replacement if:

You received the wrong product.
The item was damaged during delivery.
The product has expired or defective upon arrival.

To qualify:

You must contact us within a day of delivery.
The product must be unopened, unused, and in its original packaging (unless defective).
Proof of purchase (e.g., order confirmation, receipt, or payment record) must be provided.

3. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

Opened or used skincare items.
Products purchased during clearance or promotional sales.
Gift cards and digital vouchers.

4. Return Process

To initiate a return:

Contact our support team at kasminskinsupply@gmail.com or call 050 453 3605 within 2 days of delivery.
Provide your order number, description of the issue, and clear photos (if applicable).
Once approved, you’ll receive instructions on how and where to return the product.

Returned items must be delivered back in their original packaging using a tracked courier service.
Unless the return is due to our error (wrong or defective product), you are responsible for return delivery costs.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved:

Refunds will be processed within 1-2 business days via your original payment method.
Delivery fees (both original and return) are non-refundable, unless the issue was caused by us.

If your refund is delayed, please check with your payment provider, as processing times may vary.

6. Exchanges

We only replace items that are defective or damaged.
If you wish to exchange a product for the same item, please contact kasminskinsupply@gmail.com or 050 453 3605 within a day of receiving your order.

7. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not yet been processed or shipped.
Once shipped, cancellations are no longer possible.

If you wish to cancel an order, contact us immediately at kasminskinsupply@gmail.com or call 050 453 3605.

8. Damaged or Lost Packages

If your order arrives visibly damaged or goes missing in transit, please contact us within 24 hours.